A clear road to lease tax data

 

25%

Customer service team reduced response times by 25%

 

75%

Tax compliance work time was reduced 75%

 
 

At a glance

 

Client

U.S. car manufacturer

 

Industry

Manufacturing

 

Our role

Better manage leasing tax data

 

Our solution

Automation to accelerate processing

 
 
 

Car maker needed fast, clear tax data processing

 
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Scenario

A lease program needed to process data with more speed and clarity

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Approach

Alyx helped develop a solution to process data with automation

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Result

The program accelerated compliance by 75% and customer responses by 25%

 
 

Scenario

 
 

Car maker needs better lease data analysis

 

Personal property tax compliance guidelines vary throughout the U.S. So, it's a daunting task for nationwide leasing companies to report and process the right property tax payments on behalf of their customers. A U.S. car manufacturer’s lease program needed a better way to manage and analyze the tax data for all of its leases. The company’s tax specialists were spending too much time capturing, calculating, processing and validating the taxes on vehicles. Plus, customer service representatives had trouble finding and sharing all of the billing details with lease customers. The company needed a faster and clearer way to process tax data, so that it could easily demonstrate compliance and itemize customer charges.

 
 
 

Approach

 
 

Digitizing tax data spurs analysis ability

 

Combining property tax and digital specialists with the right technology, Grant Thornton developed the ptvault.x solution that digitizes, analyzes and classifies tax data. The new solution uses optical character recognition to quickly capture and process tax bills, uses geo-coding to help determine local tax rates and then uses analytics to validate the data. The solution even uses automation to efficiently file returns, pay invoices and provide pass-through billback information to clients.

 

The company’s vehicle tax data is now more validated and accessible for internal teams. Secure access controls and visualizations give the tax and customer service teams the information they need, quickly and consistently.

 
 

How we can help you

 
 
 

 

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Result

 
 

Time saved for compliance work, customer service

 

The streamlined processing, validated data and consistent access have reduced response times by about 25% for the customer service team, boosting customer satisfaction. The improvements have also simplified the tax team’s compliance tasks, reducing the time required by an estimated 75% so that team members can focus more time on their decisions with the confidence that they have the right information.

 

Related resource

 
 

Connect with our team

 
Donald L. Lippert Jr.

Don Lippert is a principal with Grant Thornton specializing in property tax services. He has over 25 years of professional experience.

Chicago, Illinois

Industries
  • Construction & real estate
  • Healthcare
  • Manufacturing, Transportation & Distribution
  • Technology, media & telecommunications
  • Energy
  • Retail & consumer brands
Service Experience
  • Tax
  • State & Local Tax
 
 
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